Advice on Claims Procedure
Claims processing is the most important part of any insurance.
In servicing an insurance policy, we ensure that all claims are handled and concluded with minimum delay.
In case of a loss, Immediately notify the Legacy Insurance Brokers or any member of the team.

SHARE CONTACTS

SHARE CONTACTS

You must advise us immediately once   you have been called on to pay a fine. You may exchange contact details with a third party and may give them our contact details.
Immediately contact our Claims Department immediately via telephone or other means to advise you on all or possible claims that you may wish to file.

DO NOT ADMIT LIABILITY

DO NOT ADMIT LIABILITY


Do not, under any circumstances, admit liability either;

  1. Verbally or in writing or
  2. By paying admission of guilt fines
We need to have maximum leeway in order to defend you.

LOSS ASSESSMENT

LOSS ASSESSMENT


Assessment and Reimbursement of Loss

  1. Note that the Insurance Company reserves the right to assess any and all forms of loss.
  2. The Insurance Company has the right to choose between the available options i.e. Repair, Replacement, Reinstatement or Reimbursement by Cash.

ALWAYS ENSURE THE FOLLOWING....

Ensure that you do not....
  1. Do not dispose of damaged property and/or salvage until authorized to do so.
  2. Do not repair or replace lost or damaged property without obtaining authority from us or an Appointed Insurance Official (e.g. Loss Adjuster / Loss Assessor.)
For Motor Accidents...
In the event of a Motor accident please ensure that the following information is obtained at the scene.
  1. The name of the Third Party, as well as their contact address
  2. The registration number of the Third Party's vehicle
  3. The name of the Third Party's Insurance company and their policy number if possible
  4. The name/number of the Police Officer in attendance and the accident report number
  5. Names and addresses of any witnesses
Please ensure that you comply with the above recommendations for quick claims settlement and full client satisfaction.
In Case Of Fire...
In Case Of Fire...
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Legacy Insurance Services
Level 2, Shri Ganesh Plaza,
Plot 24/26 Entebbe Road
Phone: +256 - (0) 414 - 341 553
Email: info@legacyinsurance.co.ug
Legacy Insurance Services
Cianda Hse, 3rd Floor Suite 4,
P.O.Box 52487- 00100 Nairobi, Kenya
Phone No: +254 - 202 - 710- 561/254 -791 -297-665
Email: info@legacybrokers.co.ke
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